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Regional Internet services

Veliko Tarnovo region
Speed up to 20 Mbps DL
Speed up to 5 Mbps UL
Network coverage - Other places region Veliko Tarnovo
Elena region
up to 20 Mbps DL
up to 5 Mbps UL
Network coverage - Elena region
Pavlikeni region 12
up to 12 Mbps DL
up to 3 Mbps UL
Network coverage - Pavlikeni region
Pavlikeni region 20
up to 20 Mbps DL
up to 5 Mbps UL
Network coverage - Pavlikeni region
Dryanovo region tariff plans
Speed up to 40 Mbps DL
Speed up to 10 Mbps UL

Detailed information

Description of services
Technical support
Other terms

In cases where the client's access point is located outside the territory covered by the Provider's cable network, the Internet access service can be ensured by means of wireless connectivity to the end user, or by establishing wireless connectivity to the populated place and building a local cable network within the populated place.
The technical infrastructure necessary for provision of the Internet access service by means of wireless connectivity is ensured by the Provider through installation of access points.
The access points are positioned at suitable locations and are provided with cable or wireless Internet connectivity. Where direct visibility to such access point is available, every customer can point their relevant equipment in the direction of the access point in order to establish wireless connection. The customer equipment is subject to approval and compatibility assessment by the Provider.
Populated places with established wireless connectivity to the Provider's network, which have local cable network built on their territory, also have individual parameters, prices and terms.

Installation Fee

The installation fee is calculated after on-site visit. Standard installation fee - BGN 50.

The standard installation of wireless connectivity service includes basic connection to the provider's network (installation and setup of client's antenna) and setup of one terminal client device, and does not include client's device (antenna) and construction of an internal cable network.
Each additional installation, setup of additional equipment, wiring, laying cable ducts and others, are paid according to the Additional Services Tariff.


The indicated speeds are the maximum achievable (non-guaranteed) speeds.

IP addresses
The service is provided via one real static IP address.
An additional IP address is provided at an extra fee of 10 BGN/month.

Prepayment bonus 6=7 and 12=14
If an unlimited-term contract customer pays 6 monthly subscription fees in advance, he/she is granted a bonus of 1 free month. And respectively - if 12 monthly subscription fees are paid in advance - 2 free months are granted.

24-hour Customer Service Centre – 0888149259, 062 603071, 062 628757, 0618 20045
The service operators provide consultations and initial diagnostics of the issue, as well as troubleshooting device configurations via the PROVIDER network or equipment in the CLIENT'S premises via remote access. In cases where it not possible to troubleshoot a problem remotely, operators create trouble tickets for on-site inspection and diagnostics by a technical team.
The 24-hour Customer Service Centre works with clients 24/7.

Important! Troubleshooting problems related to physical interruption of established connectivity and emergency situations requiring replacement of equipment in the operator's network or equipment in the client's premises is provided in the time interval from 09:00 to 18:00 h on working days and from 10:00 to 17:00 h on weekends. Repair works are not carried out in adverse weather or in other conditions that present risk to the health of technical teams.

Pursuant to the End-User General Terms and Conditions, Section V, item 13.11, the PROVIDER shall rectify NETWORK faults in normal working conditions within a term of 48 (forty-eight) hours. The term for correction of the fault starts from the moment the CLIENT notifies the PROVIDER of the fault in writing, via a telephone call and/or at the office, or from the moment the PROVIDER finds the fault through his authorised persons.

Ensuring direct visibility between customer equipment and Telnet's access point (AP) in wireless connectivity is a customer's obligation and a basic requirement for the availability of a technical capability to provide the service.
Due to its dependence on weather conditions, vegetation and many other external factors, Telnet reserves the right to refuse and terminate service contracts when it is not technically possible to provide it.

Service installation procedure


You are submitting a request for inclusion through the site


You are contacted by operator for confirmation and additional information


Up to 7 business days (typically 3 business days) Telnet team installs the service

Contract and payment

You must visit Telnet Ltd. office within 3 days of activation of the service for signing a contract and paying a monthly subscription fee


Enjoy quality service and a reliable 24/7 support.