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Internet Safety Rules

Dear clients,

As a partner of the Ministry of the Interior in the Project for Cybercrime Prevention, Telnet Ltd. has developed a list of recommendations with an aim to inform you about the risks of using the Interned and social media.
By providing this information, we hope to raise your awareness of cyber safety and to help you become more vigilant when using the Internet.
Last but not least, the purpose of our initiative is to introduce you to the main hot telephone lines and websites for internet safety, to which you can report suspected unauthorized contact with you on the Internet or an attempt to infringe your rights.

You may report suspected cybercrimes to the Specialised Cybercrime Department of the General Directorate Combating Organised Crime (GDCOC) at the Ministry of the Interior, on the dedicated website http://www.cybercrime.bg/bg

1. Do not provide any information in response to emails from suspicious senders – neither personal, nor any other information. It is better that you don't open such emails at all. The same applies to social media.

2. Do not trust unknown users on the Internet – some people present themselves with false identity (e.g. adults pretend to be children) and the information people give about themselves is not always true. The online deals that are too alluring and beneficial are often misleading. Do not send photos or other personal information without checking the identity of the person on the other end.

3. Do not trust emails, banners, links, etc., which inform you that you have won millions or other prizes. If you have actually won something, the person that has to give it to you will find a secure way to inform you about this.

4. If you have children, it is good to set rules for internet access. Define the hours for access – preferably when there is an adult around, as well as the time which children can spend online and which addresses they can visit.

5. Do not use simple passwords of the type: 1234, qwerty, your name, personal number and so on. Use different passwords for access to different resources: for example one password for your email, second password for your debit card, a third one for Skype, a fourth one for Facebook and so on. Thus, if one of these passwords is stolen from you or from a website, in which you have saved it, you can minimise the risk of hackers getting access to all your resources.

6. Never save your important passwords on sites that offer "remember me". If saved, the password can be easily retrieved.

7. Do not save your passwords in text documents on the desktop or on the computer.

8. When making online payments use a virtual card that is topped up immediately before the transaction. If you do not use a virtual card, you'd better not save your debit or credit card information on websites, because even if they are trustworthy or secure, there is no guarantee that they themselves will not be hacked to leak exactly these data, in which the information of your credit card is saved.

9. Do not send your credit card information, passwords and personal data in a text document or format, as well as in chat windows. Use the provided authorisation forms instead, because there the information is transmitted in encrypted form. For additional security of online payments you can also use SMS notification for transactions made with your card so that you can cancel the transaction before it is posted.

10. Do not give your passwords for Internet accounts, bank and credit cards to anyone (even to your best friends).

11. Before you download or install new programs or applications that may affect your computer or your mobile phone, to reveal personal information about you and your family, it is recommended to find information about their origin and to read feedback from other users about them.

12. If you are exposed to embarrassing information, you may report it at: http://web112.net,  hotline@online.bg or http://www.cybercrime.bg/bg.

13. Use good antivirus programs and update them regularly, so they can detect and neutralize the latest digital threats to your Internet devices.

14. Update your operating system with the latest security patches and updates.

15. Maintain a firewall to restrict the access to specific protocols from external sources.

16. Be extremely careful when working with remote access software, such as teamviewer, Remote Desktop Connection, VNC etc. If you do not need them, you'd better not install or maintain them active.

17. Check for https encryption of sites on which you enter your personal information or passwords, as well as whether the certificate used is real or fake.

18. Install filtering software on your computer to prevent displaying obscene, pornographic and other harmful content to adolescent users. A good free solution is the Bulgarian parental control program Child Defender, which is available for download at http://www.childdef.com.

1.    Identity theft
2.    Phishing
3.    "Money mules"
4.    Pornography, sexual abuse and violence.
5.    Cyberbullying
6.    Radicalization through the Internet
7.    Online financial fraud and other financial risks
8.    Hacking
9.    Risks of online dating
10.    Ignoring the rules of online communication.